Thursday, September 17, 2009

The Rewards of Misbehaving

Recently the Danish Tourism Agency produced a video with tax payer money, in which a woman called Karen claims her baby is a product of a drunken one night stand with a foreigner. She uses YouTube to asks the baby’s father, where ever he is in the world to come forward, because by morning he wasn't by her side. Unfortunately the video is no longer available on YouTube, but I was able to find a copy on metacafe. Below is the link, watch before further reading.
http://www.metacafe.com/watch/3384882/danish_mother_seeking/

This video comes across as genuine, however it is a hoax designed to attract attention towards Denmark. The woman is an actress and the baby lets say is a future actor as well. It was a huge success with over 1.9 million Google searches, 773,000 YouTube viewings and is linked to 83,000 websites. On the flip side it prompted a slew of angry comments, with one user saying it was a “tasteless, tactless way of attracting attention” and that its unethical to portray Danish woman as promiscuous one night standers.

VisitDenmark disagrees. "Karen’s story shows that Denmark is a broad-minded country where you can do what you want. The film is a good example of independent, dignified, Danish women who dare to make their own choices, We tell a good and sweet story about a mature, responsible woman who lives in a free society and shoulders the responsibility of her actions. And she uses a modern social medium," says VisitDenmark CEO Dorte Kiilerich.

Whats my take on this? Well, I admire VisitDenmark for producing such an impactful and innovative tourist campaign, especially because it was low budget aswell. What the agency did is what I like to call "misbehave", which can be a highly positive dynamic. Be less angelic and more innovative-For those not naturally inclined to naughtiness, I encourage the occasional foray, its good to break a rule every once in a while. Theirs a very important link between risk taking and creativity. Sure acting improperly can be a little scary; however, theirs no way of finding out your true potential unless you step out of the boundaries and color outside the lines.

You could still achieve excellence- just like perfectly proficient musicians who never miss a note-but you wont be GREAT. Yo Yo Ma and other standout players deliberately add imperfections-slowing things down and speeding them up and slurring things. they musically "Misbehave".

Such was the case for Denmark Tourism, they dared to "misbehave" and it payed off in leaps and bounds. Just a few weeks ago, Denmark wasn't in anyone's mental radar, and now, it is. Besides, whats the big deal, SeX has been used for decades to sell your everyday products in subtle ways, (shampoo, jewelry, lotion, clothing, etc) so why not places. So go ahead, misbehave and create memories !

Wednesday, September 2, 2009

The 30 day Re-invention of Germany





Five million unemployed people, rampant xenophobia, a dramatic decrease in investment and a soccer team supported by just eight percent of the nation. A nation described by its president as entering “collective depression”. This was Germany two years before the 2006 FIFA World Cup. Yet the country turned its fortunes around so dramatically that it produced one of the best World Cup of all time and never before has an event been presented in such an "emotional and global manner".

Before the 2006 FIFA World Cup took place, research surveys were conducted on Germany's image which concluded that the nation had some negative perceptions to deal with. However from those ominous four weeks from 9 June to 9 July 2006, Germany's image transformed dramatically, from: serious, humorless, disciplined, conservative, cold to carefree, fun, welcoming, hospitable, modern and innovative. The games were so successful that since then year by year foreign tourism increased by 31%, investors confidence has surged to an all-time high, reduction of unemployment by 29%, exports jumped by 14%, civic pride went up, and the overall perceptions of Germany and Germans have positively improved on the international arena. Economists have dubbed its economic turnaround “The Second Economic Miracle”.

So how did Germany become a nation charged with a sense of pride and common destiny and the world’s most admired country brand. Well it didn't happen accidentally, it was all planned in advance, hence, used the world cup as an opportunity to apply a "change management program" for the entire nation. Germany well understood that these games were a massive opportunity to present themselves to the world and advertise Germany as a place to do business, explore, and appreciate. Germany realized that if you want to change your image, you have to change your behaviour, and to change behaviour, you have to start with the people. Despite a turbulent and deeply disturbing past, Germany wanted to show that they have a lot to be proud of. But they didn't want to appear arrogant, so they went for a more symbolic and stylish approach. To list a few of the initiatives they undertook:
  • Fan festivals and public viewings of the game were organized which caused a havoc of celebrations in every hosting cities, these festivals took place outside of stadiums to maximize the celebrations and partying.

  • "A time to make friends" was their core message before and during the games. This campaign was brilliantly designed in a way which would be identifiable or relatable to every German and so be inspired by it. This core message touched their national psyche to such an extent that they were actually moved to and wanted to deliver the brand promise of being friendly and fun.


  • The “Walk of Ideas” invited visitors through six giant sculptures, one for each theme, representing the inventiveness, creativity and wealth of ideas in Germany. (Innovative football boots, milestones of medicine, modern book printing, masterpieces of music, and the theory of relativity). The sculptures were photographed, filmed, and written about so much that they generated their own media.

The nation building initiatives Germany undertook payed off big time and added much needed value to their brand. Germany has also paved the way for other countries that wish to build their nations through similar world events. For example, South Africa will be hosting 2010 FIFA world cup, and it would be a tragedy if the games focus will be on personal enrichment rather than an opportunity to promote South Africa on the world stage. The same goes for countries hosting future winter and summer Olympics.

Wednesday, August 12, 2009

Celebrating Brand Canada 2010



The winter Olympics is massive international event which is broad casted globally and is a primary source of experiences. The olympics promote tourism, business development opportunities, place of origin, nation building, and a chance to make history by hosting a great event. Even if the Games lose money, the intangible aspect of being associated with a legacy like the olympics is immesuarble.

As the global credit crunch takes its toll on international tourist arrivals, with some destinations such as India reporting that inbound traffic has declined by almost 20%, it has become critical to shift gears in attracting visitors to our shores and intensify the marketing efforts for 2010 Vancouver Olympics. At the forefront of global contenders for best-leveraged-event, are the 2000 Olympics hosted by Sydney, which then IOC President, Juan Antonio Samaranch, declared “the best ever”, and Australia’s Olympic tourism strategy has been hailed by industry experts as a role model for future host cities. It was the IOC’s director of marketing, Michael Payne, who suggested that “Australia is the first Olympic host nation to take full advantage of the Games to vigorously pursue tourism for the benefit of the whole country. It’s something we’ve never seen taken to this level before, and it’s a model that we would like to see carried forward to future Olympic Games in Athens and beyond.”On the heels of the Sydney closing ceremony, the Managing Director of the Australia Tourist Commission (ATC), John Morse, stated that the Games changed forever the way the world sees Australia and that the country’s international tourism brand had been advanced by 10 years.

The success of Australia’s tourism branding campaign was reflected in the steady rise of Brand Australia in the Nation Brand Index over a period of five years. Says Simon Anholt, the author of the NBI: “What this tells us is that much of the world has an appetite for things Australian. Now is the time for Australia to be producing great Australian-branded products, culture, events, services, ideas, and media as fast as it possibly can. Anything that reflects, promotes and sustains those essential and admired Australian values will sell.”

On the contrary, hosting the 2008 Olympics appears to have done little for brand China. According to a recent poll carried out by GlobeScan for BBC World Service, global attitudes towards China are worsening. China’s positive ratings have fallen six points over the year - to 39%. “Our poll results suggest that China has much to learn about winning hearts and minds in the world,” said GlobeScan chairman Doug Miller. “It seems that a successful Olympic Games has not been enough to offset other concerns that people have.” This is despite spending more than US$400m on the lavish opening ceremony and scooping up the biggest medal tally of all nations participating in the 2008 Olympics.
Other than Australia, China did not use the Olympics to proactively promote inbound tourism, but rather focused on sanitizing the event and using it as a platform to demonstrate her logistical and organizational prowess. As a result, the nation brand index notes that “tourism appeal in China is lagging. People are showing no increase in their desire to visit China, despite the undoubted fascination of its historical heritage.

If there is one lesson from previous hosts, that sets a memorable event apart from an average one, it is Anholt’s conclusion of branding sporting events: “The event gives the country permission to make one single, clear, striking point about itself; and if the only point it manages is its ability to run an event competently, or that it has money to burn on new facilities and lavish opening ceremonies, then by the time the next host takes over - or even sooner - the world will have forgotten that the event ever took place.”

This is a pivotal opportunity for Canada to shine and show the world what we're all about and unleash her true potential. Cities across the globe compete for the chance to host international events like this, and now that we finally got one, we as a whole nation need to utilize it as a means to help bolster our boring,warm and fuzzy image to a more exciting, innovative and dynamic one that will drive the nation to be a global force to reckon with. It would be unfortunate if the same old dull and outdated images of Canada are re-inforced, like the mounties, igloos, moose's, bacon, etc. Rather showoff our cool diversity, creativity, arts, innovation, inventions, leaders etc. It's crucial that Canada collectively recognizes more useful and modern images to ingrain into the minds of foreign audiences inorder to gain real respect and a better competitive identity on the global stage. Such symbols may be Canadian inventions which no one know that we even invented: the game basketball, the fictional character Superman, Blackberry, Canada Arm, Insulin, the Telephone, the Light bulb, world class comedians, and etc. The symbols are excellent to showcase that Canada is a land of ideas and that it is the ideal place to do business.

From the tourism standpoint, the Canadian Tourism Commission (CTC) is up to very good. It has realized that the winter games provide unprecedented opportunities to showcase Canada to the world. They will be leveraging the media exposure afforded by the winter games, the CTC will work with its partners to differentiate Canada’s tourism brand and compel the world to explore Canada. Over 3.5 billion viewers will have their eyes trained on Vancouver,British Columbia and Canada, giving Canada an opportunity to position itself as amust-see destination.
The Government of Canada has allocated $26 million dollars for the CTC to execute their strategy to accelerate the awareness of Canada’stourism brand and add depth and dimension to Canada’s image as a tourism destination. By promoting unique tourism images and stories, the CTC will build a bold new tourism personality for Canada and update perceptions of Canada as an exciting, modern and vibrant tourism destination. If all goes well just like Australia's experience, Canada's brand will be advanced by a decade after the games. Perhaps this is Canada’s ticket for overtaking the UK, Germany, France, Japan, Italy, and the USA, as the top national brand globally.
Looking back through history, international events are coveted by their host countries to promote their nations’ brands. The Olympics had successfully repositioned Greece and Spain as attractive nations. And the 1933 Chicago Expo is regarded as a marker for the US recovery from the recession. Also read my blog about how Germany radically transformed their image in just 30 days during the 2006 FIFA. Now its Canada's turn.

Below are some vidoes on the upcoming 2010 winter games, enjoy.
http://www.youtube.com/watch?v=Bh3W7mtl6iQ

Saturday, August 8, 2009

India is Master in Harnessing Civic Pride and Motivation to Prosper


In 2009 summer I embarked on a 2 and a half month backpacking trip to Incredible India. I covered alot of ground across the beautiful and dynamic country, and the one thing that I couldn't help but notice was this extremely high level of pride and self worth Indians walked with, and this included the millions living below the poverty line from the slums. Indians are very dignified to be Indian and possess a sacred respect for the nation as a whole. It dawned on me that this has to be one of the fundamental reason of India's emerging success as a world superpower. I now understand that civic pride and ambition is an astronomical asset for the competitive identity and success for any nation. After all what is a nation, but the people. And India has alot of people that are smart, ambitious, industrious, and immensely hungry to see themselves but even more importantly, their own country prosper. I've seen a few of Bollywood movies with the theme of boosting the morale in the Indian people and also many hip music videos about Indian pride. Another thing I've recently discovered are a series of creative and compelling short videos of major Indian celebrities delivering powerful and motivating spiels to rise Indians to the occasion and rock on to show the world that they are a mighty force to reckon with. Keep it up India! Check them out for yourself below.

Guirilla Diplomacy


In many countries, the Ministry of Foreign Affairs is deeply conservative and actively hostile to the concept of nation branding because the concept of nation branding does not fit with the traditional professional training of career diplomats. It is obviously extremely difficult to develop a coherent and comprehensive nation branding strategy if a country’s Ministry of Foreign Affairs has no interest in it. This situation will probably change as a new generation of more communication-minded diplomats assumes responsibility within their respective Ministries of Foreign Affairs, but that process could take several years. One person that is helping to innovate and pioneer the ways of foreign ministries is Daryl Copeland. I believe he is very different from other diplomats because he is an outside the box thinker that knows what time it is. He has backpacked across the world where he got to intimately mingle with cultures and gain a potent international IQ which many diplomats lack. I personally believe that diplomats need to fathom the concept of nation branding as soon as possible because nation branding is here to stay and like it or not, many nations will be practitioners of it. Another thing I believe Diplomats need to be is more rugged. Far too many of them are ineffective because they don't get out there and experience the world first hand. They stay in their cars, hotels, conferences, and their offices. But rarely do they go out and experience the essence of the place where their posted. They need to have a higher sense of adventure, interest in cultures and unafraid to take risk. They can learn alot from journalists stationed in dangerous parts of the world, these people are in the heart of the danger and get to see first hand whats really going on, and as a result have the best insights. Perhaps they should take hostile environment training to ruggedify themselves instead of being softies stuck in their cars surrounded by a convoy of security that intimidates the public, hence, creating no meaningful engagement.

I had the pleasure to attend the book launch of guerrilla diplomacy by Daryl Copeland at the Munk Centre for International Studies in Toronto. Daryl talks about many issues relating to diplomacy and how foreign ministries are in a diar need to upgrade their way of thinking and operating on international relations. I highly recommend reading his book for a fresh and up to par perspective on international relations and plus he has a chapter on nation branding, Below is the link to the video of the book launch I attended.

http://hosting.epresence.tv/MUNK/1/watch/124.aspx

A country’s reputation must be earned not self-declared

The only sure way places can change their images is by changing the way they behave: they need to focus on the things they make and do, not the things they say. Nation Branding (NB) does not always require an advertising campaign. The goals of nation branding are extremely diverse and for some of those goals the power of advertising is probably quite limited. This video strongly explains that nation branding is a painstaking process and that it is much much more than fancy logos and catchy advertisements.